1. Information We Collect

Aello collects only the information reasonably needed to provide and enhance our service. The data we gather falls into the following categories:

We may also collect the following:

• Device Information: Device model, operating system, unique device identifiers, IP address, and carrier details, used for diagnostics and performance optimization.
• Location Data: With your consent, we may infer your approximate city or country from your IP address. We do not collect precise GPS coordinates without your explicit permission.
• Support Correspondence: Messages you send to our support team, including questions, feedback, and related follow-up communications.
• Payment Information: For paid features, payments are processed by secure third-party providers. We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect for specific, legitimate purposes:

Additional ways we use your data include:

• Communicating With You: Delivering service announcements, security alerts, and replies to your support requests. Marketing emails are sent only if you opt in.
• Improving Aello: Analyzing trends, fixing bugs, and building new features based on aggregated, non-identifiable insights.
• Meeting Legal Obligations: Complying with lawful requests from authorities and fulfilling our regulatory responsibilities.

3. When We Share Information

Your data is treated as confidential. We disclose it only in the following situations:

• With Your Explicit Consent: If you connect a third-party service and authorize data sharing, we will share only what is necessary for that integration.
• With Trusted Service Providers: Vendors that support our operations, such as hosting, analytics, and customer support, process data under strict contractual obligations.
• When Required by Law: We may disclose information in response to a valid court order or when necessary to protect the rights, property, or safety of our users.
• In a Business Transaction: If Aello undergoes a merger, acquisition, or asset sale, user data may be transferred, provided that equivalent privacy protections continue to apply.
• In Emergencies: To prevent imminent harm to individuals or the public, we may share relevant information with appropriate authorities.

In every case, we share the minimum amount of data necessary and require our partners to uphold rigorous privacy standards.

4. Third-Party Services and SDKs

Aello may incorporate third-party services, application programming interfaces (APIs), and software development kits (SDKs) to enable certain features, analytics, advertising, or payment processing. These third parties may collect or receive information about your use of Aello under their own privacy policies and terms.

We are not responsible for the practices, content, or policies of any third-party service. Your use of such services is subject to their respective terms. We encourage you to review the privacy policies of any third-party service before using it through Aello.

5. How We Protect Your Data

We apply industry-standard security measures to safeguard your information:

No online platform can guarantee absolute security. While we work diligently to minimize risks, we do not claim that our service is entirely risk-free. In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

6. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information:

Other options available to you:

• Opt Out of Marketing: Unsubscribe from promotional emails at any time. You can also adjust app permissions through your device settings.
• Limit Processing: Request that we restrict how your data is used in certain situations.
• Object to Processing: Oppose certain types of data processing, such as those used for direct marketing.

To exercise any of these rights, contact us at the email address shown above. We will respond within the timeframe required by law and may ask you to verify your identity before fulfilling your request.

7. Data Retention

We keep your information only for as long as it is needed to fulfill the purposes described in this policy, or as required by law.

• While Your Account Is Active: Your data is retained as long as your account remains open.
• After Account Deletion: We delete or anonymize your data within a reasonable period, except where we are legally required or securely obligated to retain it.
• Backup Systems: Limited copies of data may remain temporarily in backup archives as part of our disaster-recovery processes.

Once your data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Aello is designed for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

9. Content Moderation and Reporting

Aello relies on a combination of automated filters, artificial intelligence tools, and human reviewers to prevent harmful content from reaching our users. We actively monitor for violations of our community standards, including harassment, hate speech, spam, and child safety concerns.

Users may report suspicious content or behavior using the in-app "Report" option available on any profile, post, or message. Our dedicated safety team reviews every report promptly and takes action based on the severity of the issue. Reports involving CSEA are treated as the highest priority and are investigated within 24 hours.

10. International Data Transfers

Your information may be transferred to, and stored on, servers located outside your state, province, country, or other jurisdiction, where data protection laws may differ from those in your home region.

If you are located outside the United States and choose to provide information to us, please be aware that we transfer and process that data, including personal information, within the United States.

We will take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through:

• An in-app notification or banner
• An email sent to your registered address
• An updated "last revised" date at the top of this policy

Continuing to use Aello after changes take effect means you accept the updated policy. If you do not agree with the changes, you should stop using the app and delete your account. We will not reduce your rights without your explicit consent.

12. Contact Us

Have questions, concerns, or a data-related request? We would be glad to hear from you:

When contacting us, please include your username or the email associated with your account, along with a clear description of your request. We aim to respond within 30 days. For more complex requests, additional time may be needed, and we will let you know accordingly.

Thank you for trusting Aello with your information. We are committed to earning and protecting that trust every day.